Terms & Conditions

Last Updated: [22/06/2026]

Welcome to Whitmore Boutique MelbourneThese Terms & Conditions govern your use of our website and any purchases made through our online store.

By accessing our website and placing an order, you agree to be bound by these Terms & Conditions, as well as our Privacy Policy, Shipping Policy, Returns & Refund Policy, and Cookie Policy.

If you do not agree with any part of these terms, please refrain from using our website.

1. Company Information

Whitmore Boutique Melbourne

Customer Support Email:
askus@boutique-whitmore.com

Throughout these Terms & Conditions, the terms "we", "our", and "us" refer to Whitmore Boutique Melbourne.

2. Eligibility to Use Our Website

By using this website and placing an order, you confirm that:

  • You are at least 18 years of age, or have permission from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You are legally capable of entering into binding agreements.

3. Product Information

We strive to ensure that all product descriptions, images, specifications, and pricing information displayed on our website are accurate and up to date.

However:

  • Colours may vary slightly depending on your device or screen settings.

  • Product images are for illustrative purposes only.

  • Minor variations in appearance, measurements, or packaging may occur.

  • We reserve the right to correct any typographical, pricing, or informational errors without prior notice.

No rights can be derived from obvious errors or omissions displayed on the website.

4. Orders & Payment

All orders are subject to acceptance and availability.

An order is considered accepted once payment has been successfully processed and an order confirmation email has been sent.

Available payment methods may vary depending on your country or region.

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities purchased

  • Request additional verification where fraud is suspected

If payment has already been processed for a cancelled order, a full refund will be issued.

5. Pricing

All prices displayed on our website are shown in the applicable currency selected by the customer.

We reserve the right to adjust prices at any time without prior notice.

Promotional discounts and special offers may be modified or withdrawn at our discretion.

6. Order Processing & Delivery

We aim to process orders as efficiently as possible.

Processing Time

Orders are typically processed within 1–3 business days.

Delivery Time

Following dispatch, delivery generally takes 1–7 business days, depending on the destination and shipping method selected.

Please note:

  • Delivery times are estimates and not guarantees.

  • Delays caused by customs inspections, carrier disruptions, weather conditions, public holidays, or periods of high demand are outside our control.

  • Such delays do not automatically entitle customers to cancellation, compensation, or refunds.

Certain products may be fulfilled through trusted international logistics partners.

7. Returns & Refunds

Our Returns & Refunds Policy forms an integral part of these Terms & Conditions.

By placing an order, you acknowledge and agree to the return procedures outlined in our Returns & Refunds Policy.

Customers should always contact our support team before initiating a return request.

8. Order Changes & Cancellations

Because orders enter processing quickly, requests to modify or cancel an order must be submitted immediately after purchase.

While we will make every reasonable effort to assist, we cannot guarantee modifications or cancellations once an order has entered processing.

If you experience an issue with your order, we encourage you to contact our support team before initiating a chargeback or payment dispute.

Most issues can be resolved more quickly through direct communication.

9. Customer Responsibilities

Customers are responsible for:

  • Providing accurate billing and shipping information

  • Reviewing their order before submitting payment

  • Ensuring delivery details are correct

Whitmore Boutique Melbourne cannot be held responsible for delivery issues resulting from incorrect information supplied by the customer.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Whitmore Boutique Melbourne  shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits or business opportunities

  • Delays caused by third-party carriers

  • Events beyond our reasonable control

Our total liability relating to any order shall never exceed the amount paid for the product(s) in question.

Nothing in these Terms excludes any rights that cannot legally be excluded under applicable consumer protection laws.

11. Intellectual Property

All content displayed on this website is the property of Whitmore Boutique Melbourne or its licensors.

This includes, but is not limited to:

  • Logos

  • Branding

  • Product photography

  • Website design

  • Graphics

  • Text content

  • Marketing materials

No content may be copied, reproduced, distributed, modified, or used without our prior written consent.

12. Complaints Procedure

We value customer feedback and aim to resolve concerns fairly and efficiently.

Complaints can be submitted via:

askus@boutique-whitmore.com

When contacting us regarding a product issue, please include:

  • Your order number

  • A detailed explanation of the issue

  • Clear photographs where relevant

We aim to respond to all complaints within 5 business days.

13. Privacy & Data Protection

Your personal information is processed in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of information as described in that policy.

14. Force Majeure

Whitmore Boutique Melbourne  shall not be held responsible for any delay or failure to perform its obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • Labour disputes

  • Pandemics

  • Transport disruptions

  • Internet or technology failures

15. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws applicable within the Australia.

Any disputes arising from or relating to these Terms shall be subject to the jurisdiction of the competent courts, unless mandatory consumer protection laws provide otherwise.

16. Contact Us

Whitmore Boutique Melbourne

For any questions regarding these Terms & Conditions, please contact:

Email: askus@boutique-whitmore.com

Our support team aims to respond within 24–48 business hours.