Payment Policy

Last Updated: [22/06/2026]

At Whitmore Boutique Melbourne. we strive to provide a secure, convenient, and reliable payment experience for all customers.

Please review our payment terms below before completing your purchase.

1. Accepted Payment Methods

We offer a variety of secure payment options to accommodate customers from different countries and regions.

Available payment methods may include:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Other locally supported payment methods

Please note that payment options may vary depending on your location and device.

The payment methods displayed during checkout are the only methods currently available for your order.

2. Secure Transactions

Your security is extremely important to us.

All payments made through our website are processed via trusted and secure third-party payment providers using industry-standard encryption technology.

Our Security Measures Include:

  • SSL (Secure Socket Layer) encryption

  • Secure payment gateways

  • Fraud prevention and monitoring systems

  • PCI-compliant payment processing

Whitmore Boutique Melbourne does not store complete credit card or debit card information on its servers.

All sensitive payment data is handled directly by certified payment providers.

3. Payment Authorisation

By placing an order, you confirm that:

  • You are authorised to use the selected payment method.

  • All billing information provided is accurate and complete.

  • Sufficient funds or credit are available to complete the transaction.

If a payment cannot be authorised or verified, we reserve the right to cancel or refuse the order.

4. Order Processing

Orders will only enter processing once full payment has been successfully received and confirmed.

After payment approval:

  • You will receive an order confirmation email.

  • Your order will be prepared for dispatch.

  • Shipping updates will be sent once the order has been shipped.

If payment is declined or interrupted, the order will not be processed.

5. Currency & Pricing

Prices displayed on our website are shown in the currency selected at checkout.

Depending on your payment provider or bank:

  • Currency conversion fees may apply.

  • International transaction fees may apply.

  • Exchange rates are determined by your financial institution.

Whitmore Boutique Melbourne is not responsible for additional charges imposed by banks, card issuers, or payment providers.

6. Fraud Prevention

To protect our customers and our business, all orders are subject to security screening and fraud prevention checks.

We reserve the right to:

  • Request additional identity verification

  • Delay shipment while payment verification is completed

  • Cancel suspicious or potentially fraudulent orders

If an order is cancelled due to suspected fraud, any authorised payment will be refunded to the original payment method.

7. Refunds

Where a customer is entitled to a refund under our Returns & Refund Policy, refunds will be issued to the original payment method used during checkout.

Refund Timeline

  • Approved refunds are typically processed within 30 business days after the returned item has been received and inspected.

  • Processing times may vary depending on your bank or payment provider.

Original shipping costs are generally non-refundable unless required by applicable consumer protection laws.

For complete details regarding eligibility and return procedures, please refer to our Returns & Refund Policy.

8. Chargebacks & Payment Disputes

If you experience an issue with your order, we strongly encourage you to contact our customer support team before opening a chargeback or payment dispute.

Most issues can be resolved quickly through direct communication.

Unauthorised or fraudulent chargeback claims may be challenged using available order, payment, tracking, and delivery documentation.

9. Contact Us

Whitmore Boutique Melbourne

If you have any questions regarding payments, billing, refunds, or transaction security, please contact our support team:

Email: askus@boutique-whitmore.com

We aim to respond to all enquiries within 24–48 business hours.