Shipping & Delivery Policy
Last Updated: [22/06/2026]
At Whitmore Boutique Melbourne we are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding our shipping and delivery procedures.
1. Order Processing
Once your order has been placed and payment has been successfully received, our team begins preparing your order for dispatch.
Processing Time
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Orders are typically processed within 1–3 business days.
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Orders placed on weekends or public holidays will be processed on the next business day.
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During periods of high demand, processing times may occasionally be extended.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
2. Delivery Times
After dispatch, estimated delivery times are generally:
Estimated Shipping Time
1–7 business days
Please note that delivery times are estimates and may vary depending on:
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Delivery destination
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Carrier availability
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Customs inspections
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Weather conditions
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Public holidays
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Peak shopping periods
While we always strive to meet estimated delivery windows, delays beyond our control may occasionally occur.
3. Shipping Origin & Fulfilment
To minimise waste, reduce unnecessary storage, and support a more efficient fulfilment process, some products are shipped directly from our trusted international fulfilment partners.
This allows us to offer a wider product selection while maintaining competitive pricing.
Depending on your location, orders may be fulfilled through international logistics networks before reaching your local delivery carrier.
In some countries, customs duties, import taxes, or local handling fees may apply. Any such charges are determined by local authorities and remain the responsibility of the customer where applicable.
4. Shipping Costs
Shipping costs are calculated at checkout based on:
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Delivery destination
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Product weight and dimensions
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Selected shipping method
Any applicable shipping charges will be clearly displayed before payment is completed.
From time to time, Whitmore Boutique Melbourne may offer promotional free shipping campaigns.
5. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email.
Customers are responsible for monitoring the tracking updates provided by the carrier.
Tracking information allows you to:
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Monitor delivery progress
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View estimated delivery dates
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Check whether a parcel has been delivered
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Determine whether collection from a local pickup point is required
If your tracking information shows unexpected delays or issues, please contact us before opening a payment dispute or chargeback.
Customer Support
askus@boutique-whitmore.com
Our team is always happy to assist and investigate shipping concerns.
6. Delivery Responsibility
Customers are responsible for providing accurate shipping information at checkout.
Please review your delivery details carefully before submitting your order.
If you notice an error in your address, contact us immediately at:
While we will do our best to update the information, changes cannot be guaranteed once an order has entered processing.
Where tracking information confirms successful delivery to the address provided during checkout, responsibility for the parcel transfers to the customer.
7. Failed Deliveries & Uncollected Parcels
Customers are responsible for collecting parcels from designated pickup locations when required by the shipping carrier.
If a parcel is returned due to:
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An incorrect address
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Failure to collect the parcel
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Repeated failed delivery attempts
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Refusal of delivery
Additional shipping fees may apply before the order can be reshipped.
Refunds may be reduced to cover shipping and handling costs incurred.
8. Lost Packages
If your package appears to be lost in transit, please contact us as soon as possible.
We will work directly with the shipping carrier to investigate the issue and determine the appropriate next steps.
Please note that investigations can take several business days depending on the carrier involved.
9. Contact Us
Whitmore Boutique Melbourne
For any questions regarding shipping, delivery, tracking, or logistics, please contact our support team:
Email: askus@boutique-whitmore.com
We aim to respond to all enquiries within 24–48 business hours.