Returns & Refund Policy
Last Updated: [22/06/2026]
At Whitmore Boutique Melbourne., customer satisfaction is extremely important to us. If for any reason you are not completely satisfied with your purchase, we are here to help.
Please read our Returns & Refund Policy carefully before initiating a return request.
1. Our Fulfilment Model
Whitmore Boutique Melbourne operates using a direct fulfilment model. To reduce unnecessary waste, minimise excess inventory, and support more sustainable operations, some products are shipped directly from our international fulfilment partners.
As a result, approved returns may need to be sent to our designated return facility provided by our supplier.
Please do not send any item back without first obtaining return authorisation from our customer support team.
2. Return Eligibility
You may request a return within 30 days of receiving your order.
To initiate a return, please contact us at:
Your request must include:
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Full name
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Order number
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Reason for return
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Photographs where applicable
Returns requested outside the return period may not be accepted.
3. Conditions for Returns
To qualify for a return, all items must:
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Be unused and unworn
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Be unwashed and free from damage
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Be returned in their original condition
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Include all original tags, labels, and packaging where applicable
Items may be tried on for sizing purposes but must not show signs of wear.
For hygiene reasons, we cannot accept returns on certain items, including but not limited to:
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Underwear
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Swimwear
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Earrings and selected jewellery items
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Personal care products
Unless they arrive defective, damaged, or incorrect.
Sale and clearance items may only be returned if they are faulty, damaged, or incorrectly supplied.
4. Return Shipping Costs
Customers are responsible for all return shipping expenses.
This includes:
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Return postage costs
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International shipping fees
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Customs duties or import charges (where applicable)
Customers remain responsible for the returned parcel until it reaches the approved return facility.
We strongly recommend using a tracked shipping service, as we cannot process returns that are lost in transit and lack valid tracking information.
5. Alternative Resolution Options
Because international returns can sometimes be costly and inconvenient, Whitmore Boutique Melbourne may, at its sole discretion, offer an alternative solution before requesting a physical return.
Depending on the circumstances, this may include:
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A partial refund
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Store credit
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A replacement item
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A discount on a future purchase
These solutions are assessed individually and may help resolve issues more quickly for both parties.
6. Damaged, Faulty or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or significantly different from what was ordered, please contact us within 30 days of delivery.
Your email must include:
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Your order number
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A detailed description of the issue
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Clear photographs showing the problem
Please send all information to:
Without photographic evidence, we may be unable to assess and process your claim.
Once reviewed, we will work with you to provide an appropriate resolution as quickly as possible.
7. Refund Process
Refunds are issued only after the returned item has been received and inspected.
Once approved:
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Refunds will be processed to the original payment method.
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Processing times may vary depending on your bank or payment provider.
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Approved refunds are generally issued within 30 business days.
Original shipping costs are non-refundable unless required by applicable consumer protection laws.
8. Order Changes & Cancellations
Because orders are processed quickly to ensure efficient dispatch, requests to cancel or modify an order must be submitted as soon as possible after purchase.
Once an order has entered processing or fulfilment, cancellation may no longer be possible.
If you experience an issue with your order, we kindly ask that you contact our customer support team before initiating a chargeback or payment dispute so that we can work towards a satisfactory resolution.
9. Delivery Responsibility
Customers are responsible for providing accurate shipping information at checkout.
Whitmore Boutique Melbourne cannot be held responsible for:
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Delays caused by incorrect address information
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Failed deliveries resulting from inaccurate customer details
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Parcels marked as successfully delivered by the shipping carrier
If you notice an error in your shipping address, please contact us immediately at:
While we will do our best to assist, we cannot guarantee address changes once an order has entered processing.
10. Contact Us
Whitmore Boutique Melbourne
For any questions regarding returns, refunds, exchanges, or order issues, please contact our support team:
Email: askus@boutique-whitmore.com
We aim to respond to all enquiries within 24-48 business hours.